Casino 888 Terms & Conditions — Platform Usage Terms for Malaysia

In this Terms & Conditions document, the following terms carry the meanings set out below:

• "Casino 888" or "Platform" refers to the website casino888-play.com along with all services, games, betting options and features offered through it.
• "Member" or "You" refers to any individual who has registered a valid account at Casino 888 or is currently using the platform.
• "Account" refers to a member's personal account registered at Casino 888 using valid personal information.
• "Account Balance" refers to the total real-money balance available in a member's account, excluding any bonus credits that have not yet met their wagering requirements.
• "Bonus" refers to any credits, free cash, free spins or other benefits granted by Casino 888 to members through promotions, loyalty programmes or special rewards.
• "Wagering Requirements" (Wagering Requirement) refers to the total betting value a member must meet before a bonus or bonus winnings can be withdrawn as real money.
• "KYC" (Know Your Customer) refers to the member identity verification process carried out by Casino 888 to meet anti-money laundering and platform security standards.
• "Services" refers collectively to all games, Sports Betting, Live Casino, promotions, and other features available through Casino 888.

Casino 888 operates as an online betting entertainment platform offering casino games, slots, Sports Betting, and related services to registered members from Malaysia. All terms and conditions herein are subject to applicable laws and regulations.

To register and use Casino 888, you must meet all of the following eligibility requirements:

• At least 18 years on the date of registration and throughout the period of use of the platform.
• Register with accurate, truthful and up-to-date personal information — including your full name, a valid Malaysian identity card number (MyKad), an active mobile number and a valid email address.
• Not be on the self-exclusion list of any recognised responsible gambling protection programme.
• Not currently employed as an employee, partner, agent, or contractor of Casino 888 or any closely related company.
• Registering for personal entertainment purposes only, and not for any commercial, research or fraudulent activity.

Casino 888 reserves the right to request proof of eligibility at any time. Failure or refusal to provide the required documentation may result in account suspension or termination.

Each member is only permitted to hold one account at Casino 888. Multiple account registrations by the same individual — whether using different names, phone numbers, email addresses, identity card numbers or payment methods — are strictly prohibited and will be treated as fraud.

During registration, you will be required to provide the following information:

• Full name as stated on your Malaysia national identity card (MyKad)
• A valid Malaysian identity card (MyKad) number
• An active Malaysian mobile number for OTP verification
• An active, accessible email address
• A strong, unique password for your Casino 888 account

You are solely responsible for maintaining the confidentiality of your Casino 888 account password. All activity carried out through your account — including bets, deposits and withdrawals — is your own responsibility. If you suspect that your account has been accessed without authorisation, contact Casino 888 support immediately.

Casino 888 reserves the right to decline any individual's registration application without providing a reason. Casino 888's decision in this matter is final.

Casino 888 accepts deposits via the following local Malaysia payment methods:

All deposits must be made using a payment method registered in the member's own name. Casino 888 does not accept third-party deposits. Any deposit found to originate from a third-party account will be returned and may result in account suspension.

Casino 888 does not charge any processing fees for deposits. However, your e-wallet or banking provider may apply their own charges in accordance with their terms of service. Casino 888 is not responsible for any fees imposed by such third parties.

In the rare event that a deposit takes longer than usual, please contact Casino 888 support with proof of transaction (a screenshot of your payment receipt) to help expedite the resolution.

Casino 888 members may request a withdrawal at any time, provided their account has been verified through the KYC process and there are no active restrictions on the account. Withdrawals are processed to the same payment method used for the member's most recent deposit, subject to the availability of that method.

Casino 888 withdrawal limits and processing times are as follows:

• Minimum withdrawal: RM 50 per request
• Maximum daily withdrawal: RM 50,000
• Maximum weekly withdrawal: RM 200,000
• Standard processing time: 15 to 30 minutes for fully verified accounts
• Maximum processing time: Not exceeding 24 hours in exceptional cases

Withdrawal of winnings derived from bonuses is subject to the wagering requirement being met first. Bonus balances that have not yet met the wagering requirement cannot be withdrawn as real money and will be forfeited if the account is closed before the requirement is fulfilled.

Casino 888 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, free spins, cashback, and loyalty programmes. Each promotion is subject to its own specific terms and conditions, which will be stated on the relevant promotion page.

General conditions that apply to all Casino 888 bonuses unless otherwise stated:

• Each bonus carries a wagering requirement that must be met before bonus winnings can be withdrawn. The default wagering requirement is 10x total bonus amount received.
• Bonuses must be used within the validity period specified (typically 7 to 30 days from the date of credit). Expired bonuses will be automatically forfeited.
• Each member is entitled to claim each bonus once only, unless otherwise stated in the promotion terms.
• Casino 888 reserves the right to cancel or modify the terms of any bonus at any time without prior notice in cases of abuse or fraud.
• Any attempt to exploit bonuses through hedge betting, multiple accounts, or any method deemed abusive may result in bonus cancellation and account suspension.

Casino 888 uses an automated detection system to identify suspicious betting patterns or bonus abuse. Any winnings obtained through means that violate Casino 888's bonus terms may be voided without prior notice.

All casino games, slots, and table games available at Casino 888 use a random number generator (RNG) that has been independently audited by internationally recognised certification bodies. This ensures that every game outcome is truly random and fair.

General Casino 888 game rules:

• All bets placed and accepted by the Casino 888 system are final and cannot be cancelled by the member once a round or hand has begun.
• In the event of a technical disruption during gameplay, Casino 888 will use system records to determine a fair outcome. Any bets left unresolved due to a technical disruption will be returned to the member's account balance.
• The RTP (Return to Player) values displayed for each game are long-term theoretical averages and do not guarantee results for any individual gaming session.
• Casino 888 reserves the right to remove any game from the platform at any time without prior notice.

All live casino games feature live dealers operating in a controlled and monitored environment. Live casino game results are final once the dealer announces the outcome. Any disputes regarding live casino game results will be resolved based on the video recording of the relevant session.

Casino 888's Sports Betting section offers odds and markets across a wide range of sports, including football (Malaysia Super League, EPL, La Liga, Bundesliga), badminton (BWF World Tour, Thomas Cup, Malaysia Open), cricket, basketball, tennis, e-sports, and over 30 other sports.

Casino 888 Sports Betting specific terms:

• All sports bets must be placed before the market closing time set by Casino 888. Casino 888 reserves the right to reject or void any bet placed after the market closing time or after the match result is known.
• For live in-play betting, odds fluctuate in real time. Bets accepted at the odds displayed at the time of acceptance are final — Casino 888 is not responsible for any delay in odds display caused by a member's internet connection.
• Sports betting outcomes are determined based on official results declared by the relevant sports governing body (FIFA, BWF, ICC, etc.). If an official result is subsequently amended by the governing body, Casino 888 reserves the right to adjust bet settlements accordingly.
• Bets placed on markets that were incorrectly displayed due to a technical error may be voided by Casino 888. Affected members will be notified and the stake will be returned to their account balance.
• Postponed or suspended matches will be settled in accordance with Casino 888's sports suspension policy — generally, bets remain valid for 24 hours from the originally scheduled match time.

The following activities are strictly prohibited at Casino 888 and may result in immediate account suspension or termination, forfeiture of balance and potential legal action:

• Registering more than one account or using another person's account
• Providing false or misleading information during registration or the KYC process
• Transferring account balances to other members or receiving balance transfers from other members
• Using automated software, bots, scripts or any other technological means to automate betting or gain an unfair advantage
• Exploiting any bugs, technical errors or system glitches within Casino 888 — members who discover such errors are required to report them to Casino 888 support immediately
• Attempting money laundering or any other illicit financial activity through the Casino 888 platform
• Sharing your login credentials or allowing another party to access your account
• Placing bets on behalf of another person or accepting payment to place bets

Members may close their Casino 888 account at any time by contacting our customer support team via live chat or email at support@casino888-play.com. Before closing, please ensure all active bets have been settled and any eligible balance has been withdrawn.

Casino 888 reserves the right to suspend or terminate any member's account with or without prior notice under the following circumstances:

• Breach of any terms and conditions in this document
• Failed identity verification or information that cannot be verified
• Activity suspected to involve fraud, money laundering or bonus abuse
• Requests from relevant authorities
• Protection of the member concerned (at their own request or through a self-exclusion programme)

If a member's account is terminated due to a breach of terms, Casino 888 reserves the right to forfeit all balances, including any winnings associated with the violating activity. If an account is terminated for other reasons (such as at the member's own request), any eligible balance will be returned upon completion of the verification process.

Casino 888 provides its online betting and casino platform on an "as is" basis and makes no guarantees or warranties regarding uninterrupted availability, the absence of technical errors, or the outcome of any bet or game.

Casino 888 shall not be liable for:

• Any financial losses incurred by a member as a result of betting or casino gaming activities
• Service disruptions caused by factors beyond Casino 888's control, including internet outages, third-party server failures, or natural disasters
• Any losses arising from unauthorised access to a member's account due to the member's own negligence in safeguarding their login credentials
• Game results generated by an RNG that has been independently verified and audited

Under no circumstances will Casino 888's maximum liability to any member exceed the total amount deposited by that member in the 30 days prior to the liability claim being made.

Casino 888 is committed to protecting the privacy and personal data of all members in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Full details on how Casino 888 collects, uses, stores and protects your personal data are set out in our separate Privacy Policy.

In summary, Casino 888:

• Only collecting personal data necessary for account management, payment processing, and KYC/AML compliance
• Not selling or sharing members' personal data with third parties for marketing purposes without the member's consent
• Using 256-bit SSL encryption to protect all data in transit and at rest
• Maintaining transaction and account records for the period required by applicable law

For more information, please read Casino 888 Privacy Policy in full.

If you have any dispute, complaint, or concern regarding your account, bets, payments, or any aspect of Casino 888's services, please follow the steps below:

• Step 1 — Contact Support: Contact the Casino 888 customer support team via live chat or email at support@casino888-play.com, including full details of your dispute such as your account number, the date and time of the incident, and any relevant supporting evidence.
• Step 2 — Internal Review: Casino 888 is committed to investigating every complaint thoroughly and will provide a response within 5 business days. For complex cases, the investigation period may be extended to up to 14 business days.
• Step 3 — Appeal: If you are not satisfied with Casino 888's decision, you may submit a written appeal, which will be reviewed by senior management within 14 business days.

Casino 888 is committed to resolving all disputes in a fair and transparent manner. Casino 888's final decision on any dispute relating to games or betting is conclusive and binding.

Casino 888 reserves the right to amend, update or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon the updated version being published on this page with a revised update date.

It is every Casino 888 member's responsibility to review these Terms & Conditions periodically to stay informed of the latest applicable terms. Continued use of the Casino 888 platform after any amendments are published will be considered acceptance of the revised terms.

In the case of material and significant amendments, Casino 888 will endeavour to notify members via email or in-platform notification with reasonable advance notice.

If you have any questions, concerns or feedback regarding Casino 888's Terms & Conditions or any aspect of our services, please reach out to our team via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the Casino 888 platform
• Email: support@casino888-play.com — response within 24 hours on business days

Casino 888's customer support team is fluent in Malay and ready to assist with any queries regarding your account, payments, games, or terms and conditions. Our average live chat response time is under 2 minutes.